11.1 AI Workflows

An AI workflow is a defined, repeatable sequence of steps that connects an AI model (like a language model) with other tools and data to finish a task from start to end. Instead of doing each step by hand, you design the path once and let it run.

For example, a small Addis Ababa shop receives customer messages on Telegram. A workflow can read each message, use AI to detect whether it is an order or a complaint, and then save orders to a spreadsheet while sending complaints to the manager.